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 BUSINESS COMMUNICATION

UNIT – I
Essential and importance of business communication – Methods of
communication – types of Barriers.
UNIT – II
Letters of enquiry, orders, complaints and adjustments, trade enquiries and
references.
UNIT – III
Correspondence of company Secretary with shareholders and directors – agenda
– Minutes – Preparation.
UNIT – IV
Communication through letters : Essentials – Importance Contents – Reports by
individuals – committees – annual report application for appointment –
Reference and appointment orders.
UNIT – V
Communications media – merits of various devices – E-mail, internet, Intercom,
Telegram, Telex and Telephones – Fax