BHARAT BANK

CASE : BHARAT BANK

The branch manager of Kenya Main Branch of Bharat Bank was faced with the problem of punctuality In his staff. People took time off during duty hours resulting in loss of work and overtime payment. Initially Mr. Vatia, the branch manager, tried to persuade the staff to be punctual by sermonising but it did not work. Failing in these methods he resorted to punishment. The matters improved little but Mr. Vatia was aware of the long-term consequences of punishment-centered approach.

His investigation revealed that `time off` was used for personal work by the staff. Whenever caught the staff explained that they had gone for `a cup of coffee^.. This branch had no canteen facilities like other banks and the building had no space for canteen.

An automatic coffee vending machne was installed but the staff refused to use the machine saying that the coffee was bad.

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Question

Comment on the above case offering suggestions on how best to tackle the

Situation.